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Frequently Asked Questions

General

Can I change the order after submitting it?

Our Delivery Locations

Delivery Timings

When should I place the order to get it delivered the same day?

Payments

What is the sales Tax to be paid?

The amount got debited from my bank account, but I didn't receive a confirmation on my order. What do I do?

I got email, but I didn't receive SMS confirmation

Shipping & Delivery

How to track my order?

I cant track my order, its already past the delivery time.

Can I change my Delivery location after placing the order?

Will the delivery person wait for me, in case if I'm not available to pick up the order?

Delivery time has passed, I haven't received my order yet!

How do I change my delivery slot?

Products Related

I cant find the quantity mentioned, I can only find prices.

Are the items Fresh or Frozen?

Do you use chemicals in the product?

The product that I received is not up to the mark, it doesn't look very fresh.

Do you sell Halal or Jatka cut?

Refund & Returns

My refund was approved, when will I get the payment back?

How do I request for a refund?

I received a damaged item. What do I do?

Accounts & Sign Ups

Is it required to create an account before ordering?

How do I create and account?

Unable to login, how do I reset my password?

Offers & Discounts

How do I get discount coupons?

I have a valid coupon code, but it's not working

Can I club multiple coupons on a single order?

Store Rewards

How do I earn Store Rewards?

How much is store points worth, in terms of value?

How do I claim the Store Rewards?

What is the minimum point balance I should have to redeem?

I have generated a coupon code, however I lost it, what should I do?

I have a valid un-used coupon code, however it is not working.

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